Domestic Shipping Rates
| Method |
Cost |
In-Transit Time |
| Ground Shipping (Continental USA)
Shipped via USPS |
Orders totalling $40 or more: $0*
Orders for Reward Members:
$0
All other orders: $6.50 |
7-10 business days |
Ground Shipping (Alaska & Hawaii)
Shipped via UPS |
$14.95 |
7-10 business days |
2-Day Shipping
Shipped via UPS |
Continental USA: $10.00
Alaska & Hawaii: $24.95 |
2 business days |
Next Day Shipping (Continental USA)
Shipped via UPS |
$15.00 |
1 business day |
*For free continental USA
ground shipping, order must total $40 or more after any discount and before sales tax.
IMPORTANT:
Expedited orders placed online by 12 NOON EST Monday through Friday will ship the same day. Orders placed
online after 12 NOON EST will ship the following business day.
We are able to ship to all US States and APO (please note that APO addresses must have a US zip code).
Free Ground offers are not available on orders to Hawaii or Alaska.
APO/FPO
| Method |
Cost |
In-Transit Time |
Standard Ground Shipping
Shipped via UPS/USPS, delivered via DoD Mail. |
$0.00 |
30-45 business days |
Shipping FAQs
In-Transit time is the time it takes once the courier picks up your package from our warehouse. It does
not include the standard processing time of 1-2 business days. Our warehouse does not process orders on
weekends or on the list of US Holidays below
The warehouse observes the following holidays and will not process or ship orders on these days:
New
Year's Day
Memorial Day
Independence Day
Labor Day
2nd Monday in August (RI Only
Holiday)
Columbus Day
Veteran's Day
Thanksgiving
Day After Thanksgiving
Christmas Day
To qualify for free shipping:
1) The shipping destination must be in the continental United
States
2) The order total must be $40 or over after any discount is applied and before tax
3) Choose
the Free Ground Shipping method at checkout
We are not able to cancel or change an order once it has been placed. Once you receive the package, you
can return it back to us for free and you will receive a full refund. See the Returns and Exchanges Page for more information
When your order is placed, you will receive an automatic confirmation email. If you do not receive a
confirmation email within 10 minutes of your order, check your SPAM messages. Your order will process, and
when it's ready to leave our Distribution Center, you will receive a second email with tracking
information for your shipment. Please refer to our full Shipping Policy for current processing
times and available shipping methods.
Note: Receiving a shipping confirmation
email does not necessarily mean that the carrier has picked up your package from our Distribution Center.
Depending on the shipping method selected, please use the carrier’s tracking features to determine when
your package is picked up, in-transit, and delivered to your door.
Shipping fees are non-refundable unless:
- You have received a damaged item and would like to return
it.
- You paid for expedited shipping and did not receive your order in specified time frame due to
delayed processing.
In-Transit
Time - Does not include standard processing time of 1-2 business
days. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated
delivery (inclusive of processing and transit times), please refer to the "Shipping Table". Orders placed
online by 12 NOON EST Monday through
Friday will ship the same day.
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and
email the photo to our Customer Service team (fgxics@fgxi.com) along
with a description of the damaged item and your Order Number.
Once we receive your email and assess
the damage, we will be in contact with you to determine the needed
outcome.
Please inspect your product upon receipt. If your item(s) is damaged please
notify our customer service team within 7 days from when your order was received.